Design I.T. Solutions – A Partner for Your I.T. Team
You already have an I.T. team. They know your systems, your people, and your business. What they need is backup. Someone to take projects off their plate when things get busy, cover the phones when they take a vacation, and bring a second set of eyes to the security stack. That is what we do.
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20+ Years of Experience Supporting internal I.T. teams across every industry and environment. |
24/7/365 Coverage Available We are there when your team is not. Nights, weekends, holidays, and vacations. |
0 Jobs Taken We work with your team, we don't replace them. We are here to make their life easier. |
Why Co-Managed I.T.
Running an internal I.T. team is a lot. You are expected to handle the help desk, keep the network up, manage cybersecurity, run projects, stay on top of compliance, and somehow still take a vacation once in a while. Most teams are stretched thin, and that is where mistakes happen.
Co-managed I.T. is about giving your team real support. Not a vendor that wants to replace them. Not a help desk that does not know your setup. A partner that fills in the gaps, handles the overflow, and has your back when you need it.
What We Can Handle For Your Team
Pick what you need. Leave the rest.
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Help Desk Overflow When your team is slammed, we pick up the tickets. Your users still get fast, friendly support. Your team gets to focus on bigger problems. |
Vacation and Sick Coverage When your I.T. lead is out, we step in. No more vacations interrupted by phone calls. No more scrambling when someone is out sick. |
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Cybersecurity Support A second set of eyes on your security posture. We help monitor, audit, and respond so nothing slips through the cracks. |
Project Overflow Migrations, rollouts, upgrades, new office setups. When your team cannot take on one more project, we take it off their plate. |
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After-Hours Coverage Real support outside business hours so your team does not have to be on call 24/7. We handle it, they sleep. |
24/7 Network Monitoring Around-the-clock eyes on your network, so issues get caught before your team walks in the next morning. |
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Dark Web Monitoring We watch for your organization’s credentials on the dark web and flag them before bad actors can use them. |
Compliance and Audit Support Extra hands for HIPAA, PCI, SOC 2, and other compliance work. We have seen the audits, we know the drill. |
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Strategic I.T. Consulting A second opinion on big decisions. New systems, vendor evaluations, infrastructure planning. We have probably already done it. |
Emergency Response When something breaks and it is all hands on deck, we are the extra hands. |
How It Works
We keep it simple.
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1 We start with a conversation. You tell us where your team is stretched thin, what projects are backed up, or where you just need another expert in the room. We listen. |
2 We build a plan around your team. Not a one-size-fits-all package. A plan that covers exactly the areas you need covered, whether that is ongoing help desk overflow or standby vacation coverage twice a year. |
3 We work the way you want us to. Full access, or a break-glass account with full auditing so you know exactly when and why we are in your environment. Your team stays in control. We just help. |
The Security Question
You are not going to hand your network keys to just anyone. For co-managed engagements, we can work with a break-glass account that is audited on your side. When we use it, you get notified. You see exactly what we did, when we did it, and why. No one is running around in your environment without your visibility. You stay in control. We are just there when you need us.
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Let’s Talk About Your Team Whether you need ongoing backup, project help, or just someone to cover the next vacation, we would love to talk it through. No pressure, no obligation. |
Get Started |
Why Design I.T. Solutions
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We Work With You, Not Around You We do not try to take over. We support what your team is already doing and fill the gaps where it makes sense. Your team stays in the lead. |
Over 20 Years of Experience From small internal teams to multi-site enterprise I.T. departments, we have worked alongside every kind of setup. Nothing surprises us. |
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Full Transparency, Full Control Break-glass accounts, audit logs, clear documentation. You always know what we are doing in your environment. |
Real People, Real Accountability You get a team that knows your setup, answers the phone, and treats your network like it is their own. No tickets lost in a queue. No vendor runaround. |
Frequently Asked Questions
Will you try to replace our I.T. team?
No. That is the whole point of co-managed. We work alongside your team to take things off their plate and give them backup when they need it. Our job is to make their life easier, not to take it.
What kind of access do you need?
Whatever your team is comfortable with. A lot of our co-managed clients give us a break-glass account that is fully audited on their side, so they get notified every time we use it. Other clients give us standing access to specific systems. It is your environment. You set the rules.
Can we start small and scale up?
Absolutely. Some clients start with just vacation coverage or a specific project and expand from there as trust builds. Others jump straight into ongoing support. Whatever works for your team.
What does this typically cost?
It depends entirely on what you need. A standby vacation coverage arrangement costs very different from ongoing help desk overflow. We build the plan around your actual needs, not a tier package.
How fast can you get up to speed on our environment?
Fast. We do an intake early on to document your systems, your tools, and your people. That documentation lives with your account so that any of our techs can jump in when needed without having to start from zero.
