Fully managed I.T.
One I.T. team for the way your organization works.
An account problem, an aging server and a new office all affect the same business. Design I.T. Solutions brings help desk support, maintenance, Cybersecurity and technology planning into one managed I.T. relationship, with a team that understands how those systems connect.
Use us as your I.T. department or choose support for the responsibilities you need help with. Your staff, systems, working hours and budget shape the plan.
What your managed I.T. plan can cover
Start with the systems employees depend on and the work that needs to continue across your locations. Bring daily support and longer-term decisions into the same plan.
Staff support and business tools
Give employees a support contact for account, device and everyday technical problems. Agree on remote support and any on-site work for the locations included in your plan.
Microsoft 365 setup, migration, licensing and management sit alongside VoIP support, so email, shared work and business calls can be considered together.
After-hours and holiday support are available. Define the hours, locations and escalation arrangements your organization needs.
Infrastructure, security and recovery
Systems and network engineering, server hosting and Around-the-Clock network monitoring support shared files and business applications. Include the connections between office systems and cloud services when planning that work.
Cybersecurity, dark web monitoring, backup and recovery are part of the same discussion. Decide which information and services staff need first if a device or system becomes unavailable.
Planning and project work
Use I.T. consulting to weigh equipment decisions, future spending and changes to the business. A network upgrade, server replacement or office move can also be scoped as a separate project.
Make the responsibilities clear from the start.
A managed I.T. plan should tell staff where to ask for help and tell your organization what is covered. Define the systems, operating hours and responsibilities before the work begins.
We handle the technical work
We provide the support, maintenance and monitoring agreed in your plan. Staff requests and infrastructure work stay connected, rather than being treated as unrelated problems.
You guide the business decisions
Your organization sets priorities, approves investments and decides who may access its information. Tell us about staff changes, new locations and planned applications so the technical work follows those decisions.
For businesses with internal I.T. staff, our co-managed I.T. services add support with responsibilities we agree together.
What clients say about our team
Design I.T. Solutions has supported businesses since 2005, bringing help desk, infrastructure and security skills into the same team.
“Each technician brings their own area of expertise, and together they consistently find solutions to complex business and I.T. challenges.”
Questions about managed I.T.
What does a fully managed I.T. plan include?
It brings the services your organization needs into one support relationship. That can include help desk, maintenance, Cybersecurity, backup, phones, cloud and server support. We review your setup and priorities, then document the systems and responsibilities included in your plan.
Can you support an internal I.T. team?
Yes. A co-managed arrangement lets your staff keep the responsibilities they handle while our team adds agreed support or project capacity. We define how requests and work move between the two teams.
Is support available after hours?
Yes. After-hours and holiday support are available alongside Around-the-Clock network monitoring. Monitoring and staffed support are different parts of the plan. We agree on the support coverage for your operating hours and escalation needs.
Who owns the equipment and licenses?
You own the equipment and licenses you buy through us. If you move to another provider, you take them with you.
Bring your I.T. needs into one conversation.
Tell us what employees rely on, where support is falling short and which changes are ahead. We can discuss a managed I.T. plan built around your organization.
your organization.
